Privacy Policy

Kahawa GmbH

Zählerweg 5, 6300 Zug, Switzerland

Authorised representative

Matilda Fässler

Data protection contact

Matilda Fässler, matilda@kahawa-cafe.com

1. General

We, Kahawa GmbH, process personal data in accordance with the Swiss Federal Act on Data Protection (FADP). Where and to the extent that the EU GDPR applies, we additionally process data on the basis of Art. 6(1) GDPR (e.g. performance of a contract, consent, legitimate interests).

Personal data is any information relating to an identified or identifiable person.

2. Controller

The controller for data processing on this website is:

Kahawa GmbH, Zählerweg 5, 6300 Zug, Switzerland

Contact: matilda@kahawa-cafe.com

3. Hosting & website platform (Wix)

Our website is operated via Wix.com (website builder, hosting and shop functions). When you use our website, technical data (e.g. IP address, log data, device/browser information) is processed in order to ensure the operation, stability and security of the website.

Wix may process data in various countries. Depending on the configuration and location, data may also be processed outside Switzerland or the EU. Wix applies appropriate safeguards for this purpose (e.g. contractual guarantees).

4. What data we process

Depending on how you use the website, we process in particular:

Technical data: IP address, log data, browser/device information, timestamps

Contact and communication data: name, email, telephone, content of enquiries

Shop and contract data: order contents, delivery/invoice address, customer data, order-related communication

Payment data: depending on the payment method (e.g. payment status, transaction references). Payment data is generally processed directly by the respective payment service provider.

5. Purpose of processing

We process data in particular for:

Operation, security and optimisation of the website

Responding to enquiries (contact form/email)

Processing orders (performance of contract)

Payment processing and fraud prevention

Dispatch or handover of deliveries, or provision of digital services

Accounting and statutory retention obligations

6. Online shop / orders

When you place an order in our online shop, we process the data required to handle the order (e.g. name, address, email, products ordered, delivery instructions). We use this data to perform the contract and to provide customer support.

We only pass on data where this is necessary for processing, for example to:

Wix (shop and system operation)

Payment service providers (depending on the payment method chosen)

Shipping and logistics partners, where goods are shipped

Service providers (e.g. IT, accounting) within the scope of the services required

7. Payment processing

Payment is made using the payment methods offered in the shop. The data required for payment is processed by the respective payment service provider. We generally receive confirmations and status information (e.g. «paid»), but not necessarily complete payment or card details.

8. Contact form / email contact

If you contact us (via form or email), we store the information provided in order to handle your enquiry and for any follow-up questions. Data is not passed on to third parties unless this is necessary for processing or required by law.

9. Cookies & similar technologies

We use cookies and similar technologies on the website. These typically serve:

technical provision and security (essential cookies)

convenience functions (e.g. shopping cart)

statistical analysis and optimisation (optional)

marketing and retargeting (optional)

You can restrict or disable cookies in your browser. This may affect functionality (e.g. shop/shopping cart).

Please note: Wix and any integrated third-party providers may set cookies. Which cookies are used in a specific case depends on the Wix functions activated and on any additional apps or integrations.

10. Third-party providers & embedded content

Depending on the functions used, external services may be embedded (e.g. maps, videos, social media, analytics). Data may be transmitted to these providers. We only embed such tools where they are necessary for operation, content or marketing and – where required – after consent has been given.

11. Retention period

We store personal data only for as long as is necessary for the purpose concerned, or for as long as statutory retention obligations apply (e.g. commercial and tax law requirements).

12. Your rights

Within the scope of applicable law, you have in particular the right to:

Information

Rectification

Erasure (where permitted)

Restriction of processing

Data portability (where applicable)

Withdrawal of consent with effect for the future

Objection to processing, where applicable

Please send any requests to: matilda@kahawa-cafe.com

13. Data security

We take appropriate technical and organisational measures to protect your data. Nevertheless, completely secure data transmission over the internet cannot be guaranteed.

14. Changes

We may amend this privacy policy at any time. The version currently published on this website applies.